faq

Yes we can custom the design you need. What you need to do is to email the design reference pictures or designs to us. Tell us your preferences. We will show you drafts of your design before moving on the the actual order.

Yes you may need to. Depending on your country import threshold. You may or may not be required to pay import duties and taxes to your local custom department before the shipment gets delivered to you. Countries like USA & Australia have much higher threshold like 800 USD. So items that are below 800 USD is tax free. The EU decided to remove the import VAT exemption limit (de-minimis) on low value goods as of 1.7.2021. This concerns the abolition of VAT de-minimis for goods ≤ € 10/22. While now goods valued ≤ € 10/22 are exempt from VAT, import VAT will be applicable from 1.7.2021. However, low valued goods will still be exempt from customs duties with beginning of July 2021. In contrast to that, import VAT and customs duties for goods > € 10/22 and ≤ € 150 remain the same after 1.7.2021. This means that import VAT will be applicable on all imported goods valued below € 150. Overall, Carbonrevo does not collect taxes on behalf of your local custom departments in advance & our prices do not include taxes & duties. Previously I do not need to pay for any import custom duties & taxes. Why do I have to pay when I buy from your store?

• To be honest, we also hope that our customers do not need to pay the extra custom taxes & duties. The money collected does not go to us, but to your local government. It’s every citizen’s duty to pay custom duties & taxes for the goods they import. You are lucky if you do not have to pay. It’s only right if you have to.
• We have absolutely no control over your local custom departments, so we are unable to instruct them to act as per your wishes.
• Fedex / DHL / Your local postal service may require you to make payment for the duties and taxes before the item can be released from Customs to be delivered to you.
• Please do not proceed to buy if you do not agree with it.

No. We do not accept returns, refunds or cancellations. Only in the exceptional case of delivering the wrong or damaged item, we will send you another shipment. Photo proof of damage upon delivery is a must when submitting for claims. Due to the nature of the items we make, most items are custom made upon order. So we are unable to accommodate any cancellation request. If we have to do a refund, we have the right to impose a $20 USD chargeback fee & the Payment Gateway 5% fee. Else we will usual do a store credit.

Yes. Definitely we do with the exception of Ukraine & Russia for now. We work with Fedex and the local postal office to ship our orders worldwide. We pack and ship the same , if not next working day. Most shipments by Fedex takes about 2-7 working days whereas the shipping by Postal Office takes about 30-90 working days. Please use Fedex if possible.

• How long does it take for the order to be shipped to me?
  • We generally ship the same working day or the next working day for most items. Items like LED Decks or items that are on backorders will take a longer time.
• How long is the delivery time?
  • For Fedex / DHL – Estimated Shipping Time.
    • USA (4-6 Working Days)
    • Europe (5-7 Working Days)
    • Asia (4-6 Working Days)
    • Australia / New Zealand ( 8-12 Working Days )
  • For Registered Mail ( Super Terrible Service ) – Estimated Shipping Time
    • 20-30 Working Days.
    • Tracking on www.singpost.com
    • Tracking is as good as none.

The shipping cost is automatically calculated at the checkout by the system. Here is how you can find out the shipping cost in only 3 steps.

1. Add item to cart with all the product options selected.
2. Enter your address in the checkout.
3. The system will then show you the available shipping options & costs.

Il y a un onglet de traduction orange au bas de la page dans les vues mobiles et de bureau. Cliquez dessus et sélectionnez votre langue.

We accept a few payment modes like PayPal, Stripe, Bank Transfer & Cash.
Paypal

• PayPal is an online payment system that makes paying for things online and sending and receiving money safe and secure.
• When you link your bank account, credit card or debit card to your PayPal account, you can use PayPal to make purchases online with participating stores. PayPal serves as a middleman between your bank and merchants and keeps your payment information secure.

Stripe

• As a payment processor, Stripe allows business owners to accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay and debit cards. Businesses can also accept payments from mobile wallets and buy now, pay later services. Stripe supports payments in a variety of currencies.

For Currencies we accept and checkout with these currencies.

• USD
• Euro
• SGD

We ship directly from Singapore with forwarders like DHL / Fedex. They may be more expensive, but you will get your items faster than others and tracking is much more accurate. We do not combine shipments like the sellers in China do, thus we are unable to match the prices the China sellers are giving. On top of that, rising cost like fuel surcharges and emergency surcharge have increased few times last year and this year due to Covid & the ongoing war. As we are shipping with Fedex, they charges by volumetric weight or actual weight, whichever is higher. So far example, big and light items like deck covers and deck liners. The volumetric weight is much higher than actual. In such cases, we can ship 2-3 decks at the same cost of shipping one deck. If you are buying a few items at the same time and you find that the shipping cost is too much, please contact us to see what we can do. We will try to pack it smaller without reducing the protection level of the package. Else if you have a better shipping rate than us, please feel free to select Self Collection so that there will be no shipping cost involved and you can use your own shipping forwarders.

We accept a few payment modes like PayPal, Stripe, Bank Transfer & Cash.
Paypal

• PayPal is an online payment system that makes paying for things online and sending and receiving money safe and secure.
• When you link your bank account, credit card or debit card to your PayPal account, you can use PayPal to make purchases online with participating stores. PayPal serves as a middleman between your bank and merchants and keeps your payment information secure.

Stripe

• As a payment processor, Stripe allows business owners to accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay and debit cards. Businesses can also accept payments from mobile wallets and buy now, pay later services. Stripe supports payments in a variety of currencies.

For Currencies we accept and checkout with these currencies.

• USD
• Euro
• SGD

Yes you may need to. Depending on your country import threshold. You may or may not be required to pay import duties and taxes to your local custom department before the shipment gets delivered to you. Countries like USA & Australia have much higher threshold like 800 USD. So items that are below 800 USD is tax free. The EU decided to remove the import VAT exemption limit (de-minimis) on low value goods as of 1.7.2021. This concerns the abolition of VAT de-minimis for goods ≤ € 10/22. While now goods valued ≤ € 10/22 are exempt from VAT, import VAT will be applicable from 1.7.2021. However, low valued goods will still be exempt from customs duties with beginning of July 2021. In contrast to that, import VAT and customs duties for goods > € 10/22 and ≤ € 150 remain the same after 1.7.2021. This means that import VAT will be applicable on all imported goods valued below € 150. Overall, Carbonrevo does not collect taxes on behalf of your local custom departments in advance & our prices do not include taxes & duties. Previously I do not need to pay for any import custom duties & taxes. Why do I have to pay when I buy from your store?

• To be honest, we also hope that our customers do not need to pay the extra custom taxes & duties. The money collected does not go to us, but to your local government. It’s every citizen’s duty to pay custom duties & taxes for the goods they import. You are lucky if you do not have to pay. It’s only right if you have to.
• We have absolutely no control over your local custom departments, so we are unable to instruct them to act as per your wishes.
• Fedex / DHL / Your local postal service may require you to make payment for the duties and taxes before the item can be released from Customs to be delivered to you.
• Please do not proceed to buy if you do not agree with it.

The shipping cost is automatically calculated at the checkout by the system. Here is how you can find out the shipping cost in only 3 steps.

1. Add item to cart with all the product options selected.
2. Enter your address in the checkout.
3. The system will then show you the available shipping options & costs.

Il y a un onglet de traduction orange au bas de la page dans les vues mobiles et de bureau. Cliquez dessus et sélectionnez votre langue.

We ship directly from Singapore with forwarders like DHL / Fedex. They may be more expensive, but you will get your items faster than others and tracking is much more accurate. We do not combine shipments like the sellers in China do, thus we are unable to match the prices the China sellers are giving. On top of that, rising cost like fuel surcharges and emergency surcharge have increased few times last year and this year due to Covid & the ongoing war. As we are shipping with Fedex, they charges by volumetric weight or actual weight, whichever is higher. So far example, big and light items like deck covers and deck liners. The volumetric weight is much higher than actual. In such cases, we can ship 2-3 decks at the same cost of shipping one deck. If you are buying a few items at the same time and you find that the shipping cost is too much, please contact us to see what we can do. We will try to pack it smaller without reducing the protection level of the package. Else if you have a better shipping rate than us, please feel free to select Self Collection so that there will be no shipping cost involved and you can use your own shipping forwarders.